All our devices are shipped with the following packaging. We quality check our packaging to offer great protection to your device in transit.
- Used: Loop Phone Packaging
- Refurbished: Loop Phone Packaging
- Never Used: Original Manufacturer Box
All our devices come with accessories, including cables. These are compatible but not original manufacturer equipment.
Our grades correspond to the state of external wear of our products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device:
- Never Used: 100% battery health
All our products are covered by a warranty (up to 12 months) that covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.
All orders received before 2pm (GST) are shipped on the same day. You will also receive a tracking number to follow your package from shipment to delivery.
A "never used device" is a brand new product that has never been opened and comes with a 1-year distributor warranty.
Your product is eligible for a refund within 10 days following the delivery date. Once validated, a shipping label will be issued. The refund process can take 5 to 8 days from when the device is received at our warehouse.
All our electronic devices can be returned within 30 days. The device must be unused, in its original packaging, and with all accessories. A restocking fee of up to 25% may apply depending on the condition.
Your order will be dispatched the next working day.
All our products are backed up by a warranty, up to 12 months. It covers all technical malfunctions but does not support accidental damage, water damage, loss, or theft. The warranty does not cover accessories.
Upon order placement, you will receive an automatic email with customer service contacts. You can also email us at [email protected].
For smartphones, Apple Watches, iPads, and accessories, we use DHL 2nd Day delivery unless otherwise stated.
You can track your order using the order tracking page.
Yes, we ship worldwide with 2 to 3 days delivery.
You can contact customer support or use chat support for detailed information.
All fees, including additional delivery costs, taxes, or any other charges, will be shown at the checkout page.
You can log in to your account and update details such as your name, address, phone number, etc.
